Originalmente publicado en santosherrero:
The wonderful thing in a company´s socialization is the possibility of the clients’ empowerment and the dialogue. I like to use my voice in social media channels and surveys for giving feedback to the products that I used.
Lately, I spent some time explaining my experience as a user having different feelings depending on the behaviour of the company.
On the one hand, Vueling sent me always a survey after a flight with them asking me about the quality of the service provided. After I filled out two different online surveys, even writing some possible improvements they never gave me a compensation. I mean I do not expect a free flight, but a coupon for a free drink or sandwich in my next flight would be enough to reward my loyalty, and would increase the probability to answer more surveys in the future.